GRACE helps small businesses, independent creatives, and early-stage founders, build the operational systems they need to grow without hiring a full-time COO.
Retainer options — What’s included
For when the work doesn’t stop after the build
The retainer is for the long game. Building the foundation is one thing, keeping it alive as your business grows is another. Depending on where you are and where you’re going, there’s a level of ongoing support that fits.
Systems maintenance keeps your processes current and evolving without you having to think about it.
The Ops partner brings a thinking partner into the room every week: someone tracking the numbers, solving the problems, and making sure nothing quietly falls apart.
The Fractional COO is for the businesses that have outgrown winging it entirely. Deep, strategic operational work from someone who’s as invested in your growth as you are.
One engagement, three entry points. All of them built around the same thing- keeping what you built working.
What this might look like: A content creator whose team has outgrown what two people can track by memory: brand deals, content deadlines, and DMs all living in their head. On call means I’m not building from zero, but staying close: checking in on the brand-deal tracker, catching a deadline before it’s missed, being a call away when a deal gets complicated. Not a full engagement, just someone in their corner making sure nothing quietly falls through.
This option is best for those asking the following questions:
Do I need a retainer if I’ve already done a build-out or full send package? Maybe not immediately. But most clients find that having someone in their corner on an ongoing basis is what keeps the systems from quietly reverting to chaos. Things change, and retainers change with them.
How do I know which tier is right for me? A good rule of thumb: Systems maintenance if you’re stable and growing slowly. Ops partner if you’re scaling and need someone thinking alongside you. Fractional COO if you have a team, revenue, and operational complexity that needs dedicated attention.
What’s the difference between an Ops partner and a Fractional COO? Depth and scope. The Ops partner keeps things running and catches problems early. The Fractional COO gets into the infrastructure of the business itself: hiring, vendors, strategy, team management. It’s the difference between maintenance and leadership.
Can I start at one tier and move up? Yes, and it’s actually the most common path. Most clients start with a build-out, move into maintenance, and grow from there as the business does.
What does Systems maintenance look like month to month? A monthly review call, updates to two or three SOPs as your business evolves, and new processes documented as they become necessary. It’s quiet, consistent, and exactly the kind of thing that prevents small problems from becoming big ones.
Is the Fractional COO just for big businesses? Not size, complexity. If you’re a solo six-figure creative with vendors, contractors, launch cycles, and a client roster that demands real operational attention, this was built for you too.